All warranty returns are automatically undertaken as a product defect, However, customers are responsible for shipping it back to 16020 Kaplan Ave. City of Industry, CA. 91744. Once we receive your item, we will carefully inspect it and notify you that we have received your return item. If your return is deemed because of a manufacturer's defect, we will send a replacement and issue a refund for the return shipping. However, if your return is due to comparative negligence, you will be billed a reasonable fee to repair the item plus shipping cost.
Turn around time
We will do our best to ship the replacement/substitution item within 1-2 days upon receipt of the defective item.
Change of Mind
In some cases, we understand you might change your mind about your purchase and want to return it. We will accept and receive the return request as long as it is in the original packaging and we will refund your money minus shipping fees and the 20% re-stocking fee.
Should you wish to return the item for such reason, please email us at email@example.com or call us at +1 (888) 340-8883 or +1 (866) 412-0160 (toll-free).
Damaged Products Due To Misuse Of The Item
We will not accommodate a request to return on damaged products due to the end consumers misuse (if found true upon investigation).
International Return & Exchange
We do not accept international returns or exchanges, as well as international returns and exchanges of online purchases.
We only replace specific items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we shall email you of the instructions.
The probable duration of the exchange process will usually take 14 days after.
Once your return is received and carefully inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your requested refund.
If your request is approved, then your refund will be automatically processed, and proper credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Only regular priced items may be refunded, unluckily, sale items cannot be refunded.
All sales are final for all custom items. No exchange and no returns for custom items.
For general inquiries, kindly fill up the form below.